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(a) A private pay telephone service provider shall have simple procedures to accept, investigate, and resolve complaints promptly about its private pay telephone service.
(b) A private pay telephone service provider shall maintain accurate complaint records, including at least the following information:
(1) the date of the complaint;
(2) the name and address of the complainant;
(3) the location and phone number of the private pay telephone involved in the complaint;
(4) a description of the complaint;
(5) a description of how the complaint was resolved.
(c) A private pay telephone service provider shall retain its complaint record for two years after the complaint is resolved. The provider shall make its complaint records available to the commission or its staff immediately upon request.
(d) When a complaint is resolved by a refund, the private pay telephone service provider shall send that refund to the complainant postage-paid by regular mail.
(e) The private pay telephone service provider's annual report to the commission shall include a list of complaints received during the last year and a description of how the complaints were resolved.
(f) The commission will, in its discretion, order the disconnection from a public access line of a private pay telephone service provider that fails to comply with the provisions of 3 AAC 53.800 - 3 AAC 53.899. In addition, the commission will, in its discretion, revoke the certificate of public convenience and necessity of a private pay telephone service provider and impose penalties authorized by AS 42.05.571 and 42.05.581 for violations of the requirements of 3 AAC 53.800 - 3 AAC 53.899.
History: Eff. 9/20/96, Register 139
Authority: AS 42.05.141
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Last modified 7/05/2006