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(a) A utility shall offer a levelized billing option to its residential electric heating customers and may offer the option to all customers. The utility's levelized billing option as described in its tariff must be periodically noticed to its customers. Upon customer request, a utility shall develop an estimate of the customer's levelized billing for a 12-month period, based upon the customer's actual consumption history for the most recent 12 months or other representative period. The utility may offer a levelized billing plan to customers with less than 12 months' consumption history.
(b) A utility shall inform customers applying for levelized billing as to how the levelized billing estimate was developed; how levelized billing will impact a customer's monthly utility bill; and that the utility may adjust the customer's monthly levelized bill under (c) of this section.
(c) A utility shall adjust a customer's levelized billing annually, or more frequently if the utility's estimate of the customer's usage or cost varies significantly from the customer's actual usage or cost. The utility or the customer may initiate the adjustment for causes including weather and rate changes.
(d) In the case of an overcollection determined at the time of the annual adjustment required by (c) of this section, a termination of service, or a termination of the levelized billing plan, a utility shall immediately refund or credit the excess payment to the customer account, as appropriate.
(e) A utility may not refuse enrollment in levelized billing to a customer whose current bill at the time of enrollment is past due or delinquent if the customer enters into a deferred payment agreement, as described in 3 AAC 52.445.
History: Eff. 1/1/87, Register 100
Authority: AS 42.05.141
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Last modified 7/05/2006