Made available by
Touch N' Go Systems, Inc., and the
Law Offices of James B. Gottstein.
You can also go to The Alaska Legal Resource Center or search the entire website search.
(a) For a residential customer who demonstrates that economic hardship prevents payment in full of a delinquent bill, a utility may not refuse to restore or continue service unless the customer refuses to agree to or comply with a deferred payment plan meeting the requirements of this section.
(b) A deferred payment agreement between a utility and a residential customer must provide that service will continue if the customer meets all of the following conditions:
(1) the customer agrees to pay one-third, or less at the option of the utility, of the outstanding bill at the time the parties enter into the deferred payment agreement;
(2) the customer agrees to pay all future bills for utility service in accordance with the effective billing and collection tariffs of the utility; and
(3) the customer agrees to pay the remaining outstanding balance in installments over a period not to exceed 12 months.
(c) The duration of a deferred payment agreement must be at least three months unless the customer agrees to a shorter period.
(d) A utility may include provisions for deferred payment agreements with non-residential customers in its tariff, or may negotiate them by special contract.
(e) In determining a reasonable deferred payment schedule, a utility and customer shall consider the following conditions, a list of which must be presented to the customer:
(1) size of the delinquent account;
(2) customer's ability to pay;
(3) customer's payment history;
(4) length of time the debt has been outstanding;
(5) circumstances that resulted in the outstanding debt; and
(6) any other relevant factors related to the circumstances of the customer.
(f) A deferred payment agreement must be in writing and must be signed by the customer and an authorized utility representative. A deferred payment agreement may include a finance charge as specified in the utility's effective tariff, but the charge may not exceed that allowed by AS 45.45.010 (a).
(g) A utility shall offer comparable terms and conditions to customers with similar payment problems.
(h) If a customer fails to fulfill the terms of a deferred payment agreement, the utility may disconnect service under 3 AAC 52.450(d) . The utility may offer a subsequent deferred payment agreement before disconnecting the customer's service.
History: Eff. 1/1/87, Register 100
Authority: AS 42.05.141
Note to HTML Version:
The Alaska Administrative Code was automatically converted to HTML from a plain text format. Every effort has been made to ensure its accuracy, but neither Touch N' Go Systems nor the Law Offices of James B. Gottstein can be held responsible for any possible errors. This version of the Alaska Administrative Code is current through June, 2006.
If it is critical that the precise terms of the Alaska Administrative Code be known, it is recommended that more formal sources be consulted. Recent editions of the Alaska Administrative Journal may be obtained from the Alaska Lieutenant Governor's Office on the world wide web. If any errors are found, please e-mail Touch N' Go systems at E-mail. We hope you find this information useful. Copyright 2006. Touch N' Go Systems, Inc. All Rights Reserved.
Last modified 7/05/2006