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General Troubleshooting Tips:

We strongly recommend that our customers stay abreast of current Microsoft developments in the form of updates and patches.  Doing so will keep  your operating system and any third party software functioning at optimum performance.  Read carefully to avoid installing patches which are not designed to fit your needs.

The Library Update: This update resolves an issue that can cause some third party software to behave unexpectedly after the installation of the Works Suite 99, Encarta Encyclopedia 99 (US only), Encarta Virtual Globe 99, Graphics Studio Greetings 99, and/or other third party software. Specifically, it resolves the following issues:

Microsoft strongly recommends that all customers download and install this patch. Downloading this update will prevent possible crashes of existing and new versions of third party software. For further information or to download:

Windows 95

Windows 98

NT Server   

NT Workstation

Effective: 04-09-99