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(a) Each telephone utility shall report to the commission all instances where the quality of service it provides fails to meet the surveillance levels specified in these standards for three consecutive months. That report must be filed with the commission within 30 days following the three-month period during which the surveillance levels have not been attained.
(b) Each telephone utility shall report as soon as reasonably possible to the commission any specific occurrence or development which disrupts the service to five percent or more of its subscribers in a particular exchange or which has a significant adverse effect on toll network performance. A failure of the automatic number-identifying equipment or a failure of 25 percent or more trunks in any trunk group for a period of more than one hour is considered a significant disruption of service.
(c) Each telephone utility shall furnish to the commission staff, at the times and on the forms or in the format the commission may require, the results of any required tests and summaries of required reports. The utility also shall furnish the commission with any information concerning the utility's facilities or operations which the commission may request.
History: Eff. 1/5/79, Register 69
Authority: AS 42.05.141
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Last modified 7/05/2006