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(a) Where central office and outside plant facilities are readily available, the objective of each utility must be to satisfy 85 percent of all requests for primary service in any calendar month within an interval of five working days after receipt of application, except where special equipment or services are involved. Failure to complete 80 percent of all requests for primary service in any calendar month within 10 working days indicates a need for corrective action by the utility. Commitments are not considered missed when the failure to complete the requested installation or the service request results from subscriber action.
(b) The object of each utility must be to complete all regrade requests not requiring substantial amounts of construction within 30 days, except where the subscriber requests a later date. If the utility is unable to complete a regrade order within 30 days, the utility shall make all reasonable efforts to advise the subscriber of the reason for the unavailability of the requested service and whether that service may be available in the near future.
History: Eff. 1/5/79, Register 69
Authority: AS 42.05.141
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Last modified 7/05/2006