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(a) Each utility shall establish procedures to minimize service interruptions, and, where those interruptions occur, to speed the restoration of service. Each utility shall make provisions to meet prolonged increases in traffic, absences of employees, or damage resulting from fire, storm or similar contingencies. Each utility shall establish procedures to be followed by its employees in the event of these contingencies in order to prevent or mitigate interruption or impairment of service.
(b) Each central office and interconnecting network equipment site shall contain provisions for reserve power to keep all equipment operating without interruption for at east eight hours at the busy-hour load following the failure of the primary electric power source.
(c) If telephone service must be interrupted for purposes of working on the lines or equipment, the utility shall attempt to do the work at a time which will cause minimal inconvenience to customers and to notify subscribers in advance of the interruption. The utility shall make available to the public emergency services for the duration of the interruption if reasonably possible.
History: Eff. 1/5/79, Register 69
Authority: AS 42.05.141
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Last modified 7/05/2006