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(a) Directories must be published regularly at approximately yearly intervals. The interval between directories may not exceed 15 months without express commission approval. In addition to other requirements prescribed by law, directories must include, but are not limited to, the following elements:
(1) A directory must be in the form and list the information that will permit the numbers of the utility's subscribers to be obtained readily, except for public telephones and numbers unlisted at a subscriber's request.
(2) Information pertaining to emergency calls to such agencies as the police and fire departments must appear conspicuously in the opening pages of the directory.
(3) Instructions concerning the placing of local and long-distance calls, repair service calls, telegrams, and directory assistance calls must also appear conspicuously in the opening pages of the directory; and the rates associated with these calls must be shown, except that toll rates need be shown only to frequently called points.
(4) The introduction to the directory must including billing information, party-line and emergency calling procedures, and an appropriate list of locations at which the utility's tariffs and those of the long lines carrier are available for public inspection.
(b) Upon issuance, each subscriber served by a directory must be furnished one free copy of that directory for each main station to which he has subscribed. The utility shall furnish free-of-charge to the subscriber additional directories not to exceed the total number of extension stations provided by the utility. The utility shall provide additional directories, when available, at a reasonable fee. Three copies of each directory published by a telephone company subject to the commission's regulatory jurisdiction must be furnished without charge to the commission. Subscribers possessing customer-owned-and-maintained telephone equipment (COAME) must be furnished one telephone directory free-of-charge for each access line provided by the telephone utility; additional telephone directories must be paid for by the COAME subscriber.
(c) The utility's practices must provide for supplying directory-assistance operators with records of directory listings and updates (except those listings not published) in the area or areas for which they are responsible. The updates must be provided within five working days of a telephone number change or of telephone service being initiated or terminated.
(d) The utility shall give reasonable advance notice to the subscribers affected when it has cause to change a large group of numbers even if these changes coincide with a directory issuance.
History: Eff. 1/5/79, Register 69
Authority: AS 42.05.141
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Last modified 7/05/2006